Privacy Policy

Last Updated: July 2026

Welcome to Vinusia.Shop. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

When you use Vinusia.Shop or place an order, we may collect the following information:

  • Full name
  • Phone number
  • Delivery address
  • City or region
  • Email address (if provided)
  • Order details and purchase history
  • Device, browser, and website usage information

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Arrange delivery throughout Lebanon
  • Contact you regarding your order or delivery
  • Provide customer support and after-sales service
  • Improve our website, products, and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations when required

3. Cash on Delivery (COD)

As a Cash on Delivery store, payment is collected when your order is delivered.

To complete your order, our customer service team may contact you by phone call, SMS, WhatsApp, or email to confirm your order details and delivery information.

4. Sharing Your Information

Vinusia.Shop does not sell, rent, or trade your personal information to third parties.

Your information may be shared only with:

  • Delivery and shipping partners responsible for transporting your order
  • Service providers supporting our website operations and customer service
  • Government authorities or legal entities when required by Lebanese law or legal processes

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no internet transmission or electronic storage method can guarantee complete security, and absolute security cannot be guaranteed.

6. Cookies and Tracking Technologies

Vinusia.Shop may use cookies and similar technologies to:

  • Improve website functionality and performance
  • Remember customer preferences
  • Analyze website traffic and visitor behavior
  • Enhance the shopping experience

You may disable cookies through your browser settings, although some website features may not function properly as a result.

7. Data Retention

We retain customer information only for as long as necessary to:

  • Process and deliver orders
  • Provide customer support
  • Comply with legal and accounting requirements
  • Resolve disputes and enforce our policies

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain types of data processing

Requests may be submitted through our customer support channels.

9. Third-Party Services

Our website may contain links to third-party websites, payment services, or external platforms.

Vinusia.Shop is not responsible for the privacy practices, content, or policies of third-party websites or services.

10. Children's Privacy

Vinusia.Shop does not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to remove it promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any updates will become effective immediately upon publication on this page with the revised update date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team using the contact details available on Vinusia.Shop.

By using Vinusia.Shop and placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy.