Return & Refund Policy

Last Updated: June 2026

At Vinusia.Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product arrives damaged or defective.
  • You receive the wrong item.
  • The product is significantly different from its description.

To be eligible for a return:

  • The request must be submitted within 7 days of receiving the order.
  • The item must be unused and in its original condition.
  • Original packaging and all included accessories must be retained whenever possible.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse or improper handling.
  • Items showing signs of excessive wear or use.
  • Personal care or hygiene products that have been opened or used (where applicable).
  • Products marked as final sale or non-returnable.

3. Return Request Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and a description of the issue.
  3. Include photos if the product is damaged, defective, or incorrect.
  4. Wait for return instructions before sending any item back.

Unauthorized returns may not be accepted.

4. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be processed as soon as possible.
  • Refunds may be issued through the original payment method where applicable.
  • For Cash on Delivery (COD) orders, refunds may be provided through an agreed alternative method.

Processing times may vary depending on location and financial service providers.

5. Exchanges

Where available, customers may request an exchange for:

  • Defective products
  • Damaged products
  • Incorrectly delivered items

Exchange requests are subject to product availability.

6. Order Cancellation

Orders may be canceled before shipment by contacting customer support promptly.

Once an order has been shipped, cancellation may no longer be possible, and the return process must be followed instead.

7. Refused Deliveries

Customers who refuse delivery of confirmed orders without a valid reason may be restricted from placing future orders on Vinusia.Shop.

8. Shipping Costs

  • If the return is due to our error (wrong item, defective product, or damaged product), return shipping costs may be covered by us.
  • For other approved returns, shipping costs may be the responsibility of the customer.

9. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide supporting photos to help us resolve the issue quickly.

10. Policy Updates

Vinusia.Shop reserves the right to modify this Return & Refund Policy at any time. Updated versions will be posted on this page.

11. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact information available on Vinusia.Shop.

By placing an order on Vinusia.Shop, you acknowledge and agree to this Return & Refund Policy.