Shipping Policy
Last Updated: June 2026
Thank you for shopping with Vinusia.Shop. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Additional verification may be required before shipment.
2. Order Confirmation
For Cash on Delivery (COD) orders, our team may contact you by phone, SMS, email, or messaging services to confirm your order details before shipping.
Orders that cannot be confirmed may be canceled.
3. Shipping Coverage
Vinusia.Shop ships to supported regions and countries as indicated during checkout.
Shipping availability may vary depending on the destination and local carrier coverage.
4. Delivery Time
Estimated delivery times vary by location and logistics conditions.
Typical delivery times may range from:
- Local deliveries: 2–7 business days
- Regional deliveries: 5–14 business days
- International deliveries: 7–21 business days
These estimates are not guaranteed and may be affected by factors beyond our control.
5. Shipping Fees
Shipping fees, if applicable, will be displayed during checkout before the order is completed.
Promotional free shipping offers may be available from time to time and are subject to specific conditions.
6. Tracking Information
When available, tracking details will be provided after the order has been shipped.
Customers are responsible for monitoring shipment updates and ensuring availability to receive deliveries.
7. Delivery Delays
Delivery delays may occur due to:
- Weather conditions
- Public holidays
- Customs procedures
- Carrier disruptions
- Incorrect customer information
- High order volumes
Vinusia.Shop is not responsible for delays caused by circumstances beyond our reasonable control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address or phone number is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- Orders may be returned or canceled.
9. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact our customer support team as soon as possible.
- Provide your order number and any supporting photos.
- We will investigate the issue with the shipping carrier.
Resolution options may include replacement, reshipment, or refund where appropriate.
10. Failed Delivery Attempts
If delivery cannot be completed due to customer unavailability, incorrect information, or refusal to accept the package, additional delivery attempts or fees may apply depending on the carrier's policies.
11. Customs and Import Duties
For international orders, customers may be responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.
12. Changes to This Policy
Vinusia.Shop reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon publication on this page.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through the contact information available on Vinusia.Shop.
By placing an order with Vinusia.Shop, you agree to the terms outlined in this Shipping Policy.