Shipping Policy

Last Updated: July 2026

Thank you for shopping with Vinusia.Shop. This Shipping Policy explains how we process, ship, and deliver orders across Lebanon.

1. Order Processing

Orders are usually processed within 24 hours after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Additional verification may be required before shipment.

2. Order Confirmation

As we operate using Cash on Delivery (COD), our customer service team may contact you by phone, SMS, WhatsApp, or email to confirm your order details before dispatch.

Orders that cannot be confirmed may be canceled automatically.

3. Delivery Coverage

We currently deliver to all cities and regions across Lebanon, subject to carrier availability.

Delivery service is available to major cities, towns, and most surrounding areas.

4. Delivery Time

Estimated delivery times within Lebanon are:

  • Beirut and Mount Lebanon: 24–48 hours
  • Other regions: 2–4 business days

Delivery times are estimates and may vary due to weather conditions, holidays, or operational circumstances.

5. Shipping Fees

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Free shipping promotions may be offered periodically and are subject to specific campaign conditions.

6. Tracking and Delivery Updates

Where available, customers may receive shipment updates via SMS, WhatsApp, or phone call.

Customers are responsible for keeping their phone available to facilitate successful delivery.

7. Delivery Delays

Unexpected delays may occur due to:

  • Public holidays
  • Severe weather conditions
  • High order volumes
  • Carrier disruptions
  • Incorrect customer information

Vinusia.Shop is not responsible for delays caused by circumstances beyond our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Phone number
  • Delivery address
  • City or region

Incorrect information may result in delays, additional charges, or cancellation of the order.

9. Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact our customer support team as soon as possible and provide:

  • Your order number
  • Photos of the damaged package or product (if applicable)

After reviewing the case, we may offer a replacement, reshipment, or refund where appropriate.

10. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, refusal to accept the order, or incorrect contact information, additional delivery attempts or charges may apply depending on the delivery partner's policies.

11. Changes to This Policy

Vinusia.Shop reserves the right to modify this Shipping Policy at any time without prior notice. Updated versions will become effective immediately upon publication.

12. Contact Us

For any questions regarding shipping, delivery, or order status, please contact our customer support team using the contact information provided on our website.

By placing an order with Vinusia.Shop, you agree to the terms outlined in this Shipping Policy.